Please read these terms and conditions carefully before using the website and the services.

These terms and conditions (the Terms) apply when you access our website (the Website) and/or order and pay for any goods from our Website or via our app if available (Service). The Service is provided to you by Paymentsense Limited (Paymentsense) operating through Dojo, a Paymentsense brand. Paymentsense is a company registered in England with company number 06730690 and our registered office is at The Brunel Building, 2 Canalside Walk, London W2 1DG. We are authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations (FCA FRN 900925) for the issuing of electronic money and provision of payment services.Our VAT registration number is 260256327.

By using the Service, you confirm that you accept these Terms. We may change these Terms and the format and content of the Service at any time by updating them on the relevant Service.

These Terms are available in the English language only and can be printed for your records.

Placing an order

To place an order, you will need to select the items you wish to purchase and add them to your basket. You can add or remove items until you are happy to proceed. When you have completed your order, you will need to enter your email address and confirm a delivery location to be able to check out. You will then need to submit certain information before clicking the “pay” button on the checkout page. You are committing to pay for your order, including any related delivery and other charges, by clicking that button.

We will send you an email acknowledgment of your order, and the contract for the supply of the items only comes into existence once we have confirmed an order. We may decline to accept an order and accept no liability to you or any third party if we decide to do so.

Please note that an item’s specifications from the manufacturer may change, which we have no control over, and in which case we will endeavour to offer you a suitable alternative. If for any reason we are unable to fulfil your order, we will contact you to let you know and if you choose to cancel the item, we will refund you for the price you have paid for that item and any applicable delivery and other charges.

All items are subject to availability.

Delivery

Please ensure that you provide a full delivery address together with any delivery instructions when you place your order. Delivery costs will be calculated during checkout and will depend on the items you order, the location for delivery and your choice of delivery method. Once you have placed an order, we will provide you with an estimated delivery time. We aim to deliver within 30 days of the date of your order, however there may be circumstances beyond our control which prevent us from doing so and we will not be liable for any delay or failure in those circumstances.

Prices and payment

The relevant prices will be displayed on the Website and will include any applicable VAT, but will exclude delivery costs, service charges, processing fees, and/or other charges (if applicable). These will be added to your total and you will be able to review them before you complete your order. Prices advertised and any associated fees and/or other charges are subject to change at any time.

Payment for all orders must be made on the checkout page or as otherwise specified on the Service and we are under no obligation to deliver any order until payment has been received in full. We accept most major debit or credit cards and other vouchers that we may make available from time to time. Payment transactions are subject to checks by us and authorisation and authentication checks by your card issuer. We are not responsible if the payment is refused, including if your card issuer declines to authorise payment for any reason. We are not responsible for any online handling fee or processing fee that your card issuer may charge you.

Amending, cancelling or returning an order

Please contact us if you would like to amend, cancel or return an order. You may amend or cancel an order at any time before it has been dispatched, however we may not be able to amend an order once the items have been dispatched. You may cancel and return an order for any reason up to 14 days after receiving the item. You may wish to use our cancellation template below but are under no obligation to do so.

If the item is faulty, we may offer you an exchange or a refund. Unless an item is faulty or damaged, you will be responsible for the costs of returning the items to us. Items should be returned securely and where possible in their original packaging.

Refunds for any returns will be made via your original payment method.

Using the Service

You may only use the Service for non-commercial use in accordance with all applicable laws and regulations and in accordance with these terms. You must use the Service in a responsible manner and not in a way that might damage our name or reputation or that of any of our affiliates. By using the Service, you confirm (a) that you are at least 18 years of age; and (b) if you are not a consumer, that you have authority to enter into this agreement on behalf of the business on which you are acting.

You agree that your use of the Service is on an 'as is' and 'as available' basis and at your sole risk. We cannot guarantee the continuous, uninterrupted or error-free operation of the Website. There may be times when the Website, or part of it, is unavailable (whether on a scheduled or unscheduled basis) or it may be modified, suspended or withdrawn by us without notice to you. You agree that we will not be liable to you or to any third party for any such unavailability, modification, suspension or withdrawal.

Intellectual property rights and content

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Nothing in these Terms gives you any rights in respect of any intellectual property owned by us or our affiliates or licensors in connection with the Service or any of its content. You acknowledge that you do not acquire any ownership rights by using the Service or downloading content from the Website.

Warranties and Liabilities

If you are a consumer, we are under a legal duty to supply products that are in conformity with this contract and nothing in these Terms affects your legal rights. Additional information regarding consumer legal rights may be found at the Citizens Advice Bureau website: (www.citizensadvice.org.uk).

To the fullest extent permitted by applicable law, all warranties and conditions, express or implied, and assurances are disclaimed and excluded. We accept no liability for any loss or damage of any kind that may occur as a result of you or any third party using the Service or relying on the Website or its content. Neither we nor our affiliates accept any liability for any indirect, consequential, incidental or special losses including, but not limited to, loss of profits, loss of revenue, loss of goodwill or loss of business opportunity.

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

General

We use your personal data in accordance with our Privacy Policy which can be found at https://dojo.tech/legal/privacy/ and our Cookie Policy which can be found at https://dojo.tech/legal/cookies/. You agree that your personal data may be retained, used and disclosed by us and our agents for the purpose of complying with our obligations under these terms including, but not limited to, administering any order placed by you on the Service and complying with any legal obligations.

If a court or other authority decides that any part of these terms is illegal or ineffective, the rest will be unaffected and will remain in force. These terms are governed by English law and you can only bring legal proceedings in relation to them in the English courts unless you live in Scotland, in which case you can bring legal proceedings in respect of them in either the Scottish or the English courts.

Contacting us

If you wish to contact us, you can do so via

• Email:support@dojo.tech
• Telephone: 0800 044 3550

CANCELLATION TEMPLATE

To: Paymentsense Limited, The Brunel Building, 2 Canalside Walk, London, W2 1DG

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on /received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date: